Station Pass Support
Answers to common questions, and how to reach us.
Need a hand?
Email support@stationpass.org. It helps to include your iPhone or iPad model, your iOS version, and the app version from Settings → About. We usually reply within a couple of days.
Passes & predictions
Why don't I see any passes?
First, check that Station Pass can use your location (iOS Settings → Station Pass → Location), or pick a saved spot from the list header. The ISS is only visible when it's lit by the Sun while your sky is dark, so it's seen in the hours after sunset or before sunrise. Depending on the orbit there can be a week or more with no visible passes at all, then several a night. Lowering Min peak elevation or widening the Search window in Settings also shows more passes.
What does the score mean?
Each pass gets a score from 0 to 100. Brightness compared with your sky, how high it climbs, how long it's visible and how well it catches the sunlight add to the score. A bright Moon and cloud cover take points away. Open any pass and scroll to Why this score to see the breakdown.
How accurate are the times?
Predictions use the latest orbital data from CelesTrak, refreshed every 12 hours. Passes in the next few days are usually accurate to a few seconds. Further out they can drift, especially after the station adjusts its orbit, so check again the day of the pass.
Why does a pass say "no forecast" for clouds?
Cloud forecasts come from Apple Weather and reach about 10 days ahead. Passes further out than that are scored without clouds until a forecast becomes available. You'll also see "no forecast" if your device is offline.
How does the app know how dark my sky is?
Station Pass includes an offline light-pollution map built from NASA satellite imagery of night lights, and estimates the Bortle class for your spot. It's usually within one class. If you know your sky better, turn off Auto-detect in Settings and choose the class yourself.
Can I see passes for somewhere other than where I am?
Yes. Tap the place name under the title, or go to Settings → Location, and search for any place to save it. Passes, scores and alerts follow whichever spot is selected.
Sky view & finding the pass
Sky view doesn't line up with the real sky
Sky view relies on your phone's compass, which is easily thrown off by cars, metal railings and magnetic phone cases. Move away from metal, and wave the phone in a figure eight to recalibrate. You can also drag the sky until a star or the Moon sits where it really is; Sky view keeps that correction until you close it.
Does Sky view record video?
No. The camera feed is only shown on screen behind the drawing of the pass. Nothing is recorded, saved or sent anywhere.
What's red-light mode?
It draws the whole app in deep red so your eyes stay adapted to the dark. Turn it on in Settings → Display or with the moon button in Sky view, and turn your screen brightness down too.
How do I share a pass or save it as a picture?
Open any pass and tap the share button at the top. You can send the pass card to friends, or choose Save Image to keep it in Photos. The first time you save, iOS asks for permission to add photos; Station Pass can only add the card, not see your other pictures.
Alerts, widgets & Live Activities
I'm not getting pass alerts
Make sure notifications are allowed in iOS Settings → Station Pass → Notifications. In the app's Settings, alerts only go out for passes at or above the score you've set, so lower Passes only if score ≥ to hear about more of them. Alerts for twilight launches, Moon and Sun crossings and meteor shower nights can be switched on separately.
How do I get the Lock Screen countdown?
A Live Activity starts automatically when a high-scoring pass is within six hours, or tap Track on Lock Screen on any pass. Live Activities need to be allowed in iOS Settings → Station Pass.
How do I add the widget?
Touch and hold your Home Screen, tap Edit → Add Widget, and search for Station Pass. The Up Next widget shows the next good pass, or anything you've pinned with Show on widget.
Supporting Station Pass
Do I need to pay for any features?
No. Every feature in Station Pass is free. If you'd like to support the app, you can leave a one-time tip from Settings → Support Station Pass. Tips aren't subscriptions, so you're never charged again.
I was charged for a tip by mistake
Tips are processed by Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com. We can't see or refund payments ourselves.
Your data
Do I need an account?
No. There's no sign-up. Your settings, saved spots and brightness reports are stored only on your device.
How do I delete my data?
Delete the app. Everything Station Pass stores lives on your device and is removed with it. Our Privacy Policy has the details.